WEBCAST:
Improved customer retention, customer satisfaction, and agent productivity; these are just 3 ways that an intelligent contact center platform can bring remarkable value to your business. Watch this webinar to learn how you can transform your contact center for the better—with a little help.
VIDEO:
This brief, two minute video will teach you about a single-platform IT service management (ITSM) solution that provides flexible deployment options, reduces IT costs, improves service delivery, and more.
WEBCAST:
Tune in to this Webinar to find out how to improve key data areas through data quality profiling and provide decision makers with trustworthy information. You’ll learn how to apply analytics to your reliable, high-quality data and come away with insights that optimize your organization’s decision-making capabilities.
WEBCAST:
As IT environments become more dynamic, your operations teams need a unified approach to management and monitoring. In this webcast, learn how automatic detection and automated monitoring setup and configuration are two methods for meeting IT challenges. Inside, discover how the "management cockpit" improves management, and much more.
WEBCAST:
Adapting to change is hard for today's professional architectures, but with the dynamics of the industry, change is a must. This webcast will show how to gain successful agility and maximize business IT value with the Smart SOA approach. Watch now!
Posted: 13 Oct 2008 | Premiered: Nov 5, 2008, 10:30 EST (15:30 GMT)
WEBCAST:
The following webcast depicts how to create, update, and manage a successful business plan. Discover what techniques you can use to move your business forward.
WEBCAST:
Get a first-hand view of how SAP solutions can help you improve your organization's business processes for transportation management, logistics, and warehouse management. SAP's advanced solutions deliver the functionalities you need...
WEBCAST:
Access this eye-opening webcast to learn about a question-answering analytics system that functions as a self-service chat session for customers that would normally contact a call center. Discover how this tool can drastically improve customer experience, decrease issue resolution time, increase top-line revenue, and more
WEBCAST:
In this 40 minute webcast, listen to Oracle's Marie-Anne Neimat introduce the Oracle TimesTen In-Memory Database. Learn why people use in-memory database (it's all about low latency) and how this technology can accelerate existing Oracle Database applications as well as new applications.
VIDEO:
This collection of videos provides critical insight into the process success of many leaders within their specific industries. Watch now to learn about the tools and strategies they used and how you can use these same strategies for success in your own organization.
