ESMR White Papers

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UC&C Technology Adoption Leads to Increased Business Value sponsored by Cisco WHITE PAPER: This Technology Adoption Profile synthesizes the latest research on the adoption of modern unified communications and collaboration technologies and the value that it provides to companies. Posted: 02 Apr 2014 \| Published: 31 Jul 2013 TOPICS: Business Intelligence \| Collaboration \| Collaborative Applications Software \| Communications Systems \| Customer Interaction Services \| Customer Satisfaction \| Enterprise \| IT Departments \| IT Spending \| Productivity \| Project Management \| Unified Messaging \| Unified Messaging Systems \| Video Chat Software \| Videoconferences \| Videoconferencing Services \| Videoconferencing Software \| Videoconferencing Systems \| VoIP

The Confident Choice for Cisco® Unified Communications: Datasheet sponsored by Insight and Plantronics WHITE PAPER: This whitepaper provides a breakdown of a range of audio devices compatible with Cisco phones and UC Integration soft clients. Posted: 14 Nov 2013 \| Published: 14 Nov 2013 TOPICS: Business Communications \| Collaboration \| Communications Hardware \| Communications Systems \| M2M Communications \| Unified Messaging \| Unified Messaging Systems \| Voice Communications Hardware

Impact of Cloud on IT Consumption Models: Top 10 Insights sponsored by Cisco Systems, Inc. WHITE PAPER: This whitepaper reviews the conclusions from a survey of IT leaders around the world. Posted: 08 Nov 2013 \| Published: 08 Nov 2013 TOPICS: CIOs \| Cloud Computing \| Cloud Management \| Data Center Management \| Data Centers \| IT Best Practices \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Services \| IT Spending \| IT Systems \| IT Workforce

Boost IT Visibility & Value with Service Catalog sponsored by ServiceNow WHITE PAPER: Find out how creating a great service catalog can help prove the value of IT, and why many consider it fundamental. Posted: 19 May 2014 \| Published: 30 Apr 2013 TOPICS: IT Asset Management \| IT Management \| IT Management Services \| IT Service Management \| IT Services \| IT Systems \| ITIL

Protect Your IT System with Next Generation Security sponsored by IBM WHITE PAPER: Read through this exclusive white paper to find out about data breaches and what you can do to protect yourself, as well as three real-life examples of what can happen when your IT systems are attacked. Posted: 21 Jan 2014 \| Published: 31 Oct 2012 TOPICS: Data Security \| Data Storage \| IT Systems \| Risk Management \| Storage Efficiency \| Storage Infrastructure \| Storage Management \| Storage Security

The Future of Email and Applications is Social sponsored by IBM WHITE PAPER: The workplace is evolving – is your email application keeping pace? This resource details why the future of email and applications is social and details the many benefits a socially relevant email experience provides. Posted: 05 Apr 2013 \| Published: 28 Feb 2013 TOPICS: Collaboration \| Collaborative Applications Software \| Communications Software \| Communications Systems \| Email \| Email Management \| Mobile Workers \| Remote Users \| Social Computing \| Social Networking \| Unified Messaging \| Unified Messaging Systems

Collaboration Is the next Game Changer in Customer Service sponsored by Cisco WHITE PAPER: This exclusive paper discusses how collaboration is emerging as the next big game changer for customer service, providing practical examples and key insights into how four companies implemented collaboration technologies and used them to transform their customer service environments. Posted: 12 Jun 2014 \| Published: 12 Jun 2014 TOPICS: Collaboration \| Collaborative Applications Software \| Communications Hardware \| Communications Networks \| Communications Software \| Communications Systems \| Customer Service \| Customer Service Best Practices \| Customer Support Software

Unified Communications and Team Collaboration: The Enlighten Response to Shadow IT sponsored by Mitel Networks Limited WHITE PAPER: Learn how to build a better unified communications and team collaboration (UCC) experience to overcome shadow IT. Posted: 20 Mar 2018 \| Published: 20 Mar 2018 TOPICS: Collaboration \| Communications Networks \| Communications Software \| Communications Systems \| Unified Messaging \| Unified Messaging Systems

Leadership and Technology: Mobility and bring-your-own-device insights for Midsize Businesses sponsored by Cisco Systems, Inc. WHITE PAPER: This informative white paper examines the power of mobile computing as part of the midmarket enterprise's unified communications platform, analyzing how you can utilize enterprise mobility effectively without increasing the pressure on IT. Posted: 26 Jun 2014 \| Published: 26 Jun 2014 TOPICS: Collaboration \| Collaborative Applications Software \| Communications Diagnostic and Test Equipment \| Communications Hardware \| Communications Networks \| Communications Software \| Communications Systems \| Mobile CRM \| Mobile Device Management \| Mobile Device Management Software \| Mobile IP \| Mobile Middleware \| Mobile Payments \| Mobile Workers

Delivering Breakthrough Performance with 802.11ac sponsored by Ixia WHITE PAPER: Gain an understanding of how 802.11ac can help provide higher performance by boosting bandwidth, and dive into the technical challenges associated with this new technology. Posted: 06 Mar 2014 \| Published: 06 Mar 2014 TOPICS: 802.11 \| 802.11a \| 802.11b \| 802.11g \| 802.11n \| Network Architectures \| Network Configuration Management \| Network Infrastructure \| Network Management \| Video-on-Demand \| Wireless Infrastructure \| Wireless Networks \| Wireless Systems