WHITE PAPER:
Employing home agents allows you to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes. This white paper contains best practices for developing a Home Agents program.
WHITE PAPER:
Previously, putting up with the gap between CRM and OSS worlds has been a viable - though not
optimal - strategy for most operators. But now that the telecommunications industry is undergoing the "communications and content over IP" transformation, service providers are starting to redesign their business models and to rethink the infrastructure.
WHITE PAPER:
The Solaris OS is the strategic platform for today's demanding enterprise and is the only open operating system that has delivered proven results, running everything from mission-critical enterprise databases to high performance Web farms.
WHITE PAPER:
The Plantronics UC Toolkit, Planning FAQ addresses the most common questions IT organizations raise when planning UC audio device deployments.
WHITE PAPER:
This paper is the fourth in a four-part series that addresses mobile communications in the healthcare industry. Part Four zeroes in on the features and capabilities that make BlackBerry smartphones an ideal match for healthcare industry requirements.
WHITE PAPER:
Check out this paper to learn about the many benefits of IBM Lotus Sametime software integration and how it can enhance the collaboration and unified communications capabilities of all your Microsoft Office applications.
WHITE PAPER:
This Technology Adoption Profile synthesizes the latest research on the adoption of modern unified communications and collaboration technologies and the value that it provides to companies.
WHITE PAPER:
Explore how VoIP can expose your organization to numerous risks and uncover why traditional firewalls often cannot thwart the many challenges VoIP presents.
WHITE PAPER:
SoIP providers can no longer ignore the harsh business reality of providing a fixed-income service while accommodating ever-growing monitoring demands. Read this paper to learn how Data Access Network (DAN) has emerged as the "Best Practice" data access and network monitoring architecture for cost-effective DPI monitoring.
