WHITE PAPER:
Many organizations have been managing back-office operations the same way for years. In this white paper, learn how workforce optimization (WFO) suites can transform your operating model for back-office functions, and get a framework to create a more effective, efficient model.
WHITE PAPER:
There has been tremendous innovation in contact center workforce management (WFM) over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
WHITE PAPER:
There has been tremendous innovation in contact center WFM over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
WHITE PAPER:
Banks are bringing together big data projects, transactional processing, data warehousing and analytic tooling. Find out how IBM DB2 for z/OS and DB2 Analytics Accelerator in an IBM zEnterprise environment can help.
WHITE PAPER:
This white paper describes how Telerx, a global contact center outsourcing provider, embrace the methods that modern consumers are utilizing to share their opinions and turned raw data into valuable insight for their clients.
WHITE PAPER:
Integration has always been an important part of IT projects; however, as this resource explains, it's no longer sufficient to integrate resources under the control of the enterprise. Read on to discover answers to enterprises' top questions about integration.
WHITE PAPER:
This white paper covers ten key strategies for developers looking to improve the quality and performance of their software through application management (APM) solutions.
WHITE PAPER:
This white paper highlights a cloud security management solution that offers visibility into who is accessing encrypted data in your environments, enabling you to ensure data security and regulatory compliance.
WHITE PAPER:
This paper describes the benchmark results of a leading server/storage configuration. Obtain detailed information on the unique configuration that was tested as well as the specific architectural components.
